At HP SCDS our foundation is talent, that is why...We want you to join our team

Customer Assurance Support Specialist

Descrpiption

We are looking for a Customer Assurance Support Specialist to join our team in León.

If you are passionate about technology, thrive in high-demand environments, and enjoy working collaboratively while maintaining direct contact with clients, we’d love to hear from you.

What the role involves:

  • Create and maintain technical documentation: user guides, installation manuals, troubleshooting procedures, FAQs, etc.
  • Develop and maintain dashboards and reports using Power BI or similar tools to track KPIs and solution performance.
  • Manage tasks, bugs, and technical escalations using JIRA, including tracking and prioritization.
  • Interact directly with clients for beta software activation, functional demonstrations, and pre-sales support.
  • Coordinate with development teams to resolve technical issues and ensure high-quality solutions.
  • Contribute to the continuous improvement of support and documentation processes.
  • Collaborate with cross-functional teams to ensure a seamless and professional customer experience.

What you will need to succeed:

  • Strong teamwork and collaboration skills.
  • Experience communicating with clients via email and video calls.
  • Exceptional communication skills in English (written and spoken).
  • Proactive and adaptable in demanding work environments.
  • Strong analytical and synthesis abilities.
  • Knowledge of Latex or DesignJet printing technologies.
  • Advanced proficiency with productivity tools (Outlook, Excel, PowerPoint, Word).
  • Proficient in project and technical support management tools, especially Atlassian JIRA.
  • Experience creating dashboards and analyzing data with Power BI or similar tools.
  • Familiarity with software deployment environments and version control.
  • Ability to understand technical software flows and translate them into clear, helpful documentation.

Position details:

Location: León, Spain.

Schedule: Monday to Friday, 9:00 AM – 6:00 PM.

Social benefits:

  • Flexible schedule.
  • Restaurant Ticket.
  • Health insurance.
  • Annual performance bonus.
  • And much more!

Find out more about our culture and daily life at HP SCDS on our social networks:

We look forward to your application. Join us!

 

Requirements

  • Strong teamwork and collaboration skills.
  • Experience communicating with clients via email and video calls.
  • Exceptional communication skills in English (written and spoken).
  • Proactive and adaptable in demanding work environments.
  • Strong analytical and synthesis abilities.

Aditional information

Level of Experience
Some responsibility

Sector
Programming development

Job type
Full time

Job functions
Engineering
Information technology

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