We are looking for a Customer Assurance Support Specialist to join our team in León.
If you are passionate about technology, thrive in high-demand environments, and enjoy working collaboratively while maintaining direct contact with clients, we’d love to hear from you.
What the role involves:
- Create and maintain technical documentation: user guides, installation manuals, troubleshooting procedures, FAQs, etc.
- Develop and maintain dashboards and reports using Power BI or similar tools to track KPIs and solution performance.
- Manage tasks, bugs, and technical escalations using JIRA, including tracking and prioritization.
- Interact directly with clients for beta software activation, functional demonstrations, and pre-sales support.
- Coordinate with development teams to resolve technical issues and ensure high-quality solutions.
- Contribute to the continuous improvement of support and documentation processes.
- Collaborate with cross-functional teams to ensure a seamless and professional customer experience.
What you will need to succeed:
- Strong teamwork and collaboration skills.
- Experience communicating with clients via email and video calls.
- Exceptional communication skills in English (written and spoken).
- Proactive and adaptable in demanding work environments.
- Strong analytical and synthesis abilities.
- Knowledge of Latex or DesignJet printing technologies.
- Advanced proficiency with productivity tools (Outlook, Excel, PowerPoint, Word).
- Proficient in project and technical support management tools, especially Atlassian JIRA.
- Experience creating dashboards and analyzing data with Power BI or similar tools.
- Familiarity with software deployment environments and version control.
- Ability to understand technical software flows and translate them into clear, helpful documentation.
Position details:
Location: León, Spain.
Schedule: Monday to Friday, 9:00 AM – 6:00 PM.
Social benefits:
- Flexible schedule.
- Restaurant Ticket.
- Health insurance.
- Annual performance bonus.
- And much more!
Find out more about our culture and daily life at HP SCDS on our social networks:
We look forward to your application. Join us!
