Control Tower Support

We’re looking for a Control Tower Technical Support Specialist to join our Computing team in Madrid, supporting the Italian market (SEMA). In this role, you'll act as a key point of contact for customers, helping ensure the successful deployment, adoption, and follow-up of our Control Tower and WXP services. The position is based in Madrid and includes occasional travel to customer sites when required (approximately 25% of the time).

What will you do?

• Lead customer onboarding activities for Control Tower and WXP services.
• Deliver presentations, reports, and service follow-up sessions related to Proactive Insight, Control Tower, and WXP.
• Provide technical support to sales and pre-sales teams.
• Implement solutions tailored to customer projects and business requirements.
• Lead technical follow-up meetings and provide customer support throughout the service lifecycle.
• Continuously learn and develop expertise on the products and solutions being implemented.
• Identify opportunities for improvement and support end-to-end project tracking with customers and internal teams.
• Build strong relationships with customers in an international environment, ensuring a high-quality service experience.

What are we looking for?

• Degree or professional training in Systems Administration, IT, or a related field.
• Fluent Italian (C2 level).
• Upper-intermediate English (B2 level or above).
• Knowledge of systems administration and server architecture.
• Strong communication skills with a customer-focused mindset and ability to work in international environments.
• Analytical thinking and problem-solving capabilities.
• Experience creating reports and presentations using Excel and PowerPoint is a plus.
• Interest in and practical use of AI tools in day-to-day work is valued.
• Proactive attitude, autonomy, adaptability, and flexibility.

What do we offer?
Join a collaborative and dynamic team where you'll have the opportunity to work with international customers, contribute to innovative Computing services, and continue developing your technical and professional skills through continuous learning and real business impact.

- Flexible working hours
- Restaurant Ticket
- Private Health Insurance
- Annual Performance Bonus
- …and much more!

Position Details
Location: Madrid
Work model: Hybrid (minimum 3 days per week in the office)
Travel requirements: Occasional travel to customer sites when required (estimated 25% of the time; approximately once per quarter)
Application: Send your application to hr.hpscds@hp.com

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